TidyMigo Refund & Return Policy
Last updated: October 16, 2026
At TidyMigo, we want you to feel confident shopping for practical products that make your home more organised. If something isn’t right with your order, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of delivery, subject to the conditions below and applicable consumer protection laws.
To be eligible for a return:
The item must be unused and in its original condition.
The item should be returned with its original packaging, where reasonably possible.
You must provide proof of purchase or your order number.
Some items may be ineligible for return for hygiene, safety, or other lawful reasons. Any exclusions will be disclosed as required by applicable law.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photos or videos showing the problem, where possible.
After reviewing your request, we will explain the available options, which may include a replacement, refund, or another appropriate resolution.
Your statutory consumer rights remain unaffected.
3. How to Request a Return
To request a return, email us at [your customer support email] with your order number and reason for the return.
Our team will review your request and provide return instructions, including the appropriate return address. Please do not send products back before receiving these instructions.
4. Return Shipping Costs
For change-of-mind returns, customers may be responsible for return shipping costs where permitted by applicable law.
If an item is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, TidyMigo will provide the appropriate resolution and cover return shipping where required.
Original shipping fees, duties, and taxes will be handled in accordance with applicable law and the circumstances of the return.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
The refund will be issued to your original payment method, unless otherwise agreed or required by law.
Processing will generally begin within 5–10 business days after approval.
Your bank or payment provider may require additional time for the funds to appear.
If you have not received your refund after the expected processing period, please contact us.
6. Cancellations and Order Changes
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has been processed or shipped. Where cancellation is no longer possible, you may request a return in accordance with this policy and applicable law.
Nothing in this section limits any cancellation rights you may have under applicable consumer protection laws.
7. Missing or Undelivered Orders
If your order has not arrived within the estimated delivery window, contact us with your order number and tracking details, if available.
We will investigate the shipment and work with the relevant shipping provider or supplier to determine the appropriate next steps.
8. Exchanges
If you would like a different product or variation, contact our support team. Exchanges depend on stock availability and may be handled through a return and a new order.
9. Non-Returnable Items
Where permitted by law, certain products may not be eligible for change-of-mind returns, including items that cannot safely be resold for hygiene reasons or products specifically customised for a customer.
This does not exclude remedies for defective, damaged, or incorrectly supplied goods where required by law.
10. Contact Us
For refund and return questions, contact:
TidyMigo Customer Support
TidyMigo Customer Support
Email: support@tidymigo.com
Business address: 123 TidyMigo Way Austin, TX 78701, United States
We appreciate your trust in TidyMigo and will do our best to make your shopping experience straightforward.